TOLL SERVICES
ENSURE ROUND THE CLOCK ACCESS FOR EVERY STAKEHOLDER
• CALL FREE • CALL LOCAL
Customers, stakeholders and even employees often need to directly reach businesses or service providers. A Toll Service is a number or a set of numbers, which callers may reach by dialling in, either for free or at a nominal cost.
SINGLE NUMBER ACCESS ACROSS INDIA
Tata Toll Services cater to enterprise customers across the country. Dispensed on our state of the art, intelligent network platform, we support Toll Service across all service providers and ensure ease of access for your customers while reaching out to your business.
BUSINESS ADVANTAGE
CALL FREE AND CALL LOCAL
Our Toll Services are available in two variants, which may be deployed depending on your specific requirements.
VARIANT COMPARISON
| Features | Call Free | Call Local |
|---|---|---|
| Cost to customer | Free | Local call cost |
| Cost to company | Full cost | Per Minute as per agreement |
| Number series | 1800 | 1860 |
| Self care portal network management | Yes | Yes |
| Online access for Blacklisting/White listing | Yes | Yes |
| Channel utilization on landing number – Self care Portal | Yes | Yes |
| Time & Region based Routing | Yes | Yes |
| MIS reports | Yes | Yes |
ADDITIONAL FEATURES
| Features | Benefits |
|---|---|
| Geography-based/Point-of-call routing | – Real time customized call treatment – Immediate cascading of objectives |
| Time-based routing | – Manage time and day distribution accurately – Optimize call centre and manpower costs |
| Proportional call distribution | – Balance call load at various locations – Optimizes call centre and manpower costs |
| Condition-based routing | – Caller never hears a busy signal – No calls are missed – Customer serviced all 365 days |
| PIN-based routing option | – Customised treatment to each caller – Screen all incoming calls – Optimize call centre and manpower costs |